Two-Way Communication

Inbound Messaging

Receive Emails and SMS from Your Users

Your inboxes:

mycompany@mail.pingram.io

bot@mycompany.com

+15005550006

READY TO USE

Inbound in Minutes

Whether you're building an AI agent or a complex two-way communication workflow, Pingram can help you programmatically send and receive messages in minutes.

Instant inbox: yourcompany@mail.pingram.io

Unlimited custom addresses and domains

Dedicated A2P-enabled number to receive SMS

No email server or Twilio account needed

{
  "from": "customer@example.com",
  "to": "support@mail.pingram.io",
  "subject": "Question",
  "bodyText": "Hi, I have a question ...",
  "bodyHtml": "<p>Hi,</p><p>I have a ...",
  "attachments": [ ... ]
}

Email Webhooks

Receive all incoming emails via webhooks. Automatically detect replies and link them to original threads.

Webhooks for every incoming email

Automatic reply detection

Link replies to original notifications

Full email content including attachments

{
  "from": "+14155551234",
  "to": "+16505093842",
  "text": "Yes, confirm my appointment",
  "userId": "user_123",
  "lastTrackingId": "018f5a2b-3c4d..."
}

SMS INBOUND

SMS Webhooks

Receive incoming SMS messages and automatically link them to previous conversations.

Webhooks for every incoming SMS

A2P 10DLC-enabled number for two-way communication

Automatic conversation matching

Link to user and original message

pingram.send({
  type: "appointment_reminder",
  to: {
    id: "user_123",
    number: "+14155551234"
  },
  sms: {
    message: "Reply YES to confirm.",
    autoReply: {
      message: "Thank you."
    }
  }
});

AUTOMATED RESPONSES

Auto-Reply

Automatically respond to inbound messages with pre-defined canned messages, perfect for no-reply notices, confirmations, and after-hours responses.

Configure via API on each send request

Respects opt-out keywords (STOP, CANCEL, etc.)

Fully logged for visibility

Status

Welcome

sarah@tech.co • +1 (555) 123-4567

received 10:45:23

sent 10:45:25

delivered 10:45:26

opened 10:47:30

Password Reset

john@dev.io • +1 (555) 987-6543

received 10:42:10

sent 10:42:12

bounced 10:42:13

EASY DEBUGGING

Message Preview in Dashboard

View all inbound messages directly in your dashboard. Full message preview, reply context, and quick search.

Full email and SMS message preview

See reply context and original notification

Search by user, email, or phone number

Debug webhook delivery issues

FAQs

Can I receive incoming emails with Pingram?

Yes. Pingram provides a built-in inbox at yourcompany@mail.pingram.io that is ready to use immediately. You can also configure unlimited custom email addresses and domains. All incoming emails are delivered to your webhooks with full content including attachments.

Can I receive incoming SMS with Pingram?

Yes. Pingram provides dedicated A2P-enabled phone numbers for receiving inbound SMS. Incoming messages are delivered to your webhooks and automatically matched to the original conversation with a 7-day reply window.

Do I need an email server to receive emails?

No. Pingram manages the email receiving infrastructure for you. You do not need to set up or manage an email server, MX records for the Pingram domain, or any other infrastructure. Custom domains require a simple DNS configuration.

Does Pingram support auto-replies for inbound messages?

Yes. You can configure automatic replies for both email and SMS directly in the API send request. Auto-replies are useful for no-reply notices, appointment confirmations, and after-hours responses. They respect opt-out keywords like STOP and CANCEL for SMS compliance.