Quebec Law 25 SMS API Compliance for Canada (2026)

Quebec Law 25 is the privacy law for a Quebec company that stores personal information about the people it texts: the mobile number, the message, and delivery data. Where that stored copy lives is the practical question. A region labeled Canada can still sit outside Quebec.

Pingram

Pingram is a strong fit for Law 25 because it stores logs and end-user records in Canada, in the Montreal area, on every plan including free. The stored copy stays inside Quebec. STOP and START are honored automatically. The email version of this decision is Quebec Law 25 Email API Compliance for Canada (2026). Product steps are in the Quebec Law 25 docs.

STOP blocks further SMS to that number, even if your app sends again. START lifts the block. Both are automatic. HELP is not an automatic reply. It arrives as an inbound message, and you answer it.

Sign up on the Canada host, app.ca.pingram.io. The API is https://api.ca.pingram.io.

import { Pingram } from 'pingram';

const pingram = new Pingram({
  apiKey: 'pingram_sk_...',
  region: 'ca'
});

await pingram.sms.send({
  type: 'otp_delivery',
  to: '+15145551212',
  message: 'Your Acme code is 482913.'
});

From that account you can:

• Delete a recipient’s contact information and notification history in the Users tab, or through the user API
• Ask privacy@pingram.io for an export when someone exercises access or portability

Encryption in transit and at rest, access control, and SOC 2 Type II are the safeguards to cite. Reports are in the Trust Center.

Other vendors

Twilio and Telnyx cannot keep SMS content in Quebec. Twilio keeps those records in the United States or Ireland. Telnyx does not cover SMS content with a Quebec store. As of October 7, 2026, the phone number and the message body those APIs keep are outside Quebec.

Your responsibilities

Pingram stores the copy it holds, honors STOP and START, and deletes that copy on request. Your company sends the reply to HELP. Your company remains responsible for complying with Law 25 and with the other laws that apply to the SMS you send. Pingram does not complete that program for you.

TLDR

Pingram stores SMS logs and end-user records in Canada, in the Montreal area, on every plan. That keeps the stored copy inside Quebec. STOP and START are automatic. You answer HELP. Twilio and Telnyx cannot keep SMS content in Quebec. Your company remains responsible for its own compliance.